Communication & Interpersonal

Is anyone listening?

The single thing that causes the most failures in any organisation is poor communication.

Every management skill, every aspect of customer service, everything in which the organisation is involved all rely upon timely and accurate, two-way communication for their success.

Check your organisation against the following questions:

Do the people in your organisation communicate effectively – or do they just gossip a lot?
How many people within your organisation really understand how to adapt their communication style to the person with whom they are communicating? How able are they to develop a communication that produces positive outcomes for BOTH parties?
For those who are good at talking – how good are their listening skills, or their written communication?
How many people send an email when a personal communication would get a better result?
Does everyone in your organisation present their points effectively in meetings?
How many ‘difficult relationships’ are there within your organisation?
How do the organisation’s communication systems ensure that information flows:

downwards so that everyone knows the direction the organisation is taking?
upwards so that the leaders of the organisation know what is going on at the sharp end?
between departments so that everyone plays for the same team instead of trying to compete with each other?

'Partnership'

The strength of our commitment

Training Manager Testimonial:

How refreshing to discuss our training needs with the trainer who actually delivers the course, rather than a third party representative or sales person.